INDIANAPOLIS – Over the next six months, Vectren will begin modifying its meter reading routes throughout its service area. These changes will adjust the assigned routes for meter readers whereby they can improve the efficiency at which readings are obtained and likewise, the re-routing process should help minimize estimated readings. In order to implement these improvements, it will be necessary to modify some of the daily schedules in which meters are read and bills are generated.
“Most customers will see little to no change in the date their meters are read and bills are generated and delivered,” said Mike Roeder, president of Vectren Energy Delivery of Indiana - North. “Less than 10 percent of customers may see a change of five or more days, which could lead to a longer than normal billing period during the month of the adjustment.”
The meter-reading enhancement project officially began Thursday, May 15. Customers can expect varying levels of communication depending on the threshold of change they will experience. Communication may include, but is not limited to bill inserts, letters and direct customer contact via telephone.
“Minimizing the impact to our customers is a priority,” continued Roeder. “Vectren’s goal is to keep the customer’s bill between 21 to 40 days of service in the month of implementation, which is approximately 7 days longer or shorter than the days of service on a standard monthly bill or 28-32 days of service.”
The billed days of service will return to a normal level, which is approximately 30 days, for the month following the change. Vectren encourages customers to utilize the utility’s payment options should the billing amount be larger than expected.
– Daily News