Greensburg Daily News, Greensburg, IN

Business

July 5, 2013

Non-technical people are not alone, help is out there

Working for a tech company like ETC, I’m surrounded by techs-perts-technology experts who know the ins and outs of all things that are computer-related.

These technology experts include network engineers, information technology professionals, systems analysts, wireless operations staff-the people who speak in a technical language that is largely foreign to me.

As a non-technical person, I know how overwhelming this industry can be.

That’s why, when I stumbled upon the Shark Tank tab on the Computer World website, I had to laugh. This site (http://blogs.computerworld.com/blog/shark-tank) was proof that there are other non-techy people like me! The site shares some fun stories about misinterpretations when it comes to technology.

From what I can tell, the site is like a reality show for IT personnel.

Techs write in with some of the funny comments, questions, and otherwise memorable experiences they’ve come across. The stories are updated and replaced regularly, but below are a few of my favorite tales that I have read to date. All are paraphrased, but hopefully represent the general ideas:

One tech wrote in about a co-worker who was complaining about a buzzing noise coming from her computer. The tech did some trouble shooting with his co-worker via the phone, with no luck. Eventually the tech reported to the co-worker’s cubicle, and did in fact hear the buzzing noise. Upon closer inspection, though, the tech discovered the buzzing sound was not coming from the computer at all. Rather, the sound was from a small desk fan that was running on the other side of the adjacent cubicle.

Another tale tells of a customer who called an IT expert with troubles he had while updating software. The customer had followed the appropriate updating steps, but the computer repeatedly shut down when he came to the message that said “hit any key” to proceed. Eventually, the IT expert realized that when the customer was hitting “any” key, he was hitting the power button, shutting down the computer as a result.

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