Greensburg Daily News, Greensburg, IN


July 5, 2013

Non-technical people are not alone, help is out there


I read another story of a user who was working on a document, and saved it to the computer’s desktop. When he went to the computer to start working on the document again, he could not find it on the desktop, prompting a call to the tech. When the techs-pert asked the customer to walk through, exactly, how he had saved his document, it didn’t take long to figure out the problem. When the customer described how he had started his project at his work computer, stopped and then proceeded to finish working from his home computer, the tech knew right away what the problem was. Since the document was saved to the desktop and not two networked computers, the document was not able to be retrieved between computers.

Another posting tells of a user who misunderstood how to use a mouse. When she was told to use the mouse to point and click, the user was actually picking the mouse up and waving it around like a wand, pointing it at the computer and clicking on it while it was in the air.

Other favorite stories tell of people using the CD drive as a cup holder; customers pushing on the computer screen with their finger, in attempt to ‘double click’ on a link; and a customer who complained of an old jittery, ‘jumping’ monitor that was fixed once the monitor was moved away from a fan causing the screen to vibrate.

In sharing these stories, the intent is not to poke fun at the end user; rather, it’s to reinforce the fact that not everyone is a tech expert.

Like any foreign language, there is much that can be lost through interpretation and translation, and these stories are purely examples of how technology is its own language in its own right.

Text Only
  • biz-gb072514 RBSK Bohman headshot RBSK Partners PC announces newest staff additions RBSK Partners PC is pleased to announce three additions to its staff. Amanda Kruthaupt, Barbara Bohman, CPA and Doug Burcham have joined the firm in several key positions.Amanda Kruthaupt joined the firm upon her graduation from Franklin College with

    July 25, 2014 3 Photos

  • US stocks stall in early afternoon NEW YORK — The stock market idled on Thursday afternoon as investors digested second-quarter results from companies across several industries, including Facebook, Ford and Caterpillar.Investors also had two economic reports to interpret, one on the h

    July 25, 2014

  • biz-gb072514 Hutcheson column headshot 'Take me to your leader,' if you can find one “Take me to your leader.” This cartoon and movie catchphrase, or something close to it, has been uttered by fictional extraterrestrial visitors demanding to see the president or a general, to negotiate some terms before annihilating our planet.Leader

    July 25, 2014 1 Photo

  • Stocks mostly higher as earnings roll in NEW YORK (AP) — U.S. stock indexes were mostly higher in afternoon trading Wednesday as investors weighed positive earnings from the technology industry against disappointing news from Boeing and other companies. Biotechnology stocks were among the b

    July 24, 2014

  • Lowe's selects Indiana for customer support center INDIANAPOLIS (July 22, 2014) - Lowe’s (NYSE: LOW), in conjunction with the State of Indiana and the City of Indianapolis, today announced the company’s plans to locate a Customer Support Center in Indianapolis, creating up to 1,000 new jobs by 2016.T

    July 23, 2014

  • FTC sues Amazon over kids' app charges NEW YORK (AP) — The Federal Trade Commission is suing Amazon over charges that the company has not done enough to prevent children from making unauthorized in-app purchases, according to a complaint filed Thursday in federal court.The move had been e

    July 11, 2014

  • The enigmatic, elusive hashtag I’m sure you’ve seen or heard the buzz about hashtags — you know, those little number signs that are referred to as the “pound sign” by the automated answering service. Hashtags have traditionally been associated with Twitter accounts. Since I don’t

    July 11, 2014

  • Alcoa helps lift market after 2 days of declines NEW YORK — Positive earnings news from Alcoa gave the stock market a modest lift Wednesday, helping reverse a two-day decline.KEEPING SCORE: The Dow Jones industrial average rose 51 points, or 0.3 percent, to 16,957 as of 1:15 p.m. Eastern time. The

    July 10, 2014

  • Stocks fall for second day before earnings reports NEW YORK — U.S. stocks are falling in morning trading Tuesday as investors await corporate earnings reports this week. Tech and small companies fell sharply. The Dow Jones industrial average dropped below 17,000 for the first time since crossing that

    July 9, 2014

  • Stocks edge higher after hiring surges in June NEW YORK — Stocks edged higher Wednesday following a report that business hiring surged in June, a promising sign for economic growth. The report comes a day after news of stronger manufacturing in the U.S. and China helped push the stock market to a

    July 3, 2014