Is it just me, or is Vectren Energy Delivery the most unresponsive, uncaring, corporation known to man?
As a small business owner, I not only have to, I want to treat my customers as humans and friends.
Not so at Vectren.
Let me explain.
I have a business account & a personal account with them. I pay both of these accounts from the same checking account. As a result, the payments I made to the business account was applied to my personal account.
The last several notices that I received from Vectren, were that I had a credit, that my deposit was applied to the account. I thought all was good.
Then I found my meter had been locked out!
I called and found out about the mix up.
I asked what we had to do to fix it.
I had to pay the deposit back that they had used for my bill. No problem there, BUUUUTTTT, they charged me a $60 reconnect fee. I said surely that could be waived as it was an honest mistake on both our parts.
To make a long story short, the answer was no.
I asked for a supervisor, explained the situation, and asked if it was too much trouble to call a customer who normally pays his / her bills, before locking out their meter and charging them an extra $60. I explained that if I had a customer who was behind on payments, I would call them and ask what was going on.
I wouldn't immediately go repossess what they had purchased from me!
Her reply, (at least eight times ) was, "we sent you a notice."
The sad fact of the matter is, if I want to do business in Greensburg, I have to buy from them. You and I have no choice other than to freeze.
Every dealing I have had with Vectren has been very negative.
They have no desire to be a customer friendly business.
Turn, turn, turn
What might be acceptable at noon, such as mowing your lawn, can be improper at night.
- My first report card
Mother gives opinion on raising an autistic child
While most people have heard the word autism, and many even know someone with it, few people know what it really means to raise a child with autism.
A good book at a good time
Rod Dreher’s latest book has arrived.
The end is near!
Doomsday prophecies are nothing new.
One of us
Many years ago, I complained bitterly that some residents believe that people who move to town on their own are somehow less deserving of political office.
I sat across the desk from a detective, who opened a pad of paper to take notes.
- A heartfelt thank you
Thoughts on the federal budget battle
I have followed the debate over the budget, and I have to make a comment on it.
Education: The doorway to opportunity
Tuesday, Jan. 22, 2013 was an historic day for our state.
- More Opinion Headlines
- Turn, turn, turn